Intermittend issue with inbound calls not being offered

Incident Report for Steam-connect

Resolved

This incident has been resolved.
Posted Mar 24, 2026 - 10:11 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 24, 2026 - 09:19 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 24, 2026 - 09:17 CET

Investigating

We are currently investigating mentions of intermittend inbound calls not being offered to agents.
Posted Mar 24, 2026 - 09:10 CET
This incident affected: TRAFFIC (Inbound telephony).