All Systems Operational

STEAM-CONNECT Operational
Datacenter Operational
Loading speed Operational
Platform availability Operational
RTM Operational
RTD Operational
Reporting Operational
Rostering Operational
Record management Operational
TELEPHONY STEAM-CONNECT Operational
Portal Operational
Voice Operational
WebRTC Operational
Queueing Operational
Datacenter Operational
TRAFFIC Operational
Chat Operational
Email inbound Operational
Inbound telephony Operational
Outbound telephony Operational
SOCIAL MEDIA Operational
Facebook Operational
Instagram Operational
Twitter Operational
WhatsApp Business Operational
Facebook Messenger Operational
AGENDA SYNC Operational
Exchange sync Operational
Google sync Operational
MS 365 sync Operational
SERVICES STEAM-CONNECT Operational
Address import Operational
API Operational
CDRA Operational
Iban Operational
PC NL Operational
Mail merges Operational
MDB Operational
PD Operational
SMS Operational
TTC Operational
RVB Operational
OpenAI Operational
Transcription Operational
VOICE Operational
KPN Operational
SmartDC Datacenter Operational
Nikhef Datacenter Operational
VodafoneZiggo Operational
Odido (T-Mobile) Operational
Proximus Operational
Telenet Operational
1&1 Versatel Operational
3U Telecom Operational
Others Operational
Sound of Data Operational
Sound of Data Service Numbers Operational
Intellinet Operational
Voiped Operational
CONNECTIVITY Operational
AMS-IX Operational
NL-IX Operational
IP Transit Operational
xDSL / Fiber (WBA) Operational
DCSpine Operational
FIXED VOICE SERVICES Operational
SIP trunking Operational
FAX services Operational
MOBILE SERVICES Operational
KPN Operational
Odido (T-Mobile) Operational
VodafoneZiggo Operational
SMS Operational
Data Operational
SERVICES Operational
My Insight portal Operational
Support desk Operational
HOSTING Operational
SyrinX PBX Operational
3CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Additional maintenance Apr 21, 2026 22:15 - Apr 22, 2026 00:00 CEST

To improve your experience of Steam-connect we will perform additional maintenance. We apologize for any inconvenience caused during this maintenance and thank you for your understanding.
Posted on Mar 30, 2026 - 13:32 CEST

Steam-connect updates Apr 23, 2026 22:15 - Apr 24, 2026 01:00 CEST

To improve your experience we are continuously working on Steam-connect. This means we update every Thursday starting from 22:15 to approximately 01:00. We apologize for any inconvenience and thank you for your understanding.
Posted on Mar 30, 2026 - 13:33 CEST
Apr 5, 2026

No incidents reported today.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Additional maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:15 CEST
Scheduled - To improve your experience of Steam-connect we will perform additional maintenance. We apologize for any inconvenience caused during this maintenance and thank you for your understanding.
Mar 31, 09:46 CEST
Apr 2, 2026
Apr 1, 2026
Additional maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:15 CEST
Scheduled - To improve your experience of Steam-connect we will perform additional maintenance. We apologize for any inconvenience caused during this maintenance and thank you for your understanding.
Mar 11, 08:59 CET
Mar 31, 2026
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Steam-connect updates
Completed - The scheduled maintenance has been completed.
Mar 27, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:15 CET
Scheduled - To improve your experience we are continuously working on Steam-connect. This means we update every Thursday starting from 22:15 to approximately 01:00. We apologize for any inconvenience and thank you for your understanding.
Mar 11, 08:59 CET
Mar 26, 2026
Mar 25, 2026

No incidents reported.

Mar 24, 2026
Intermittend issue with inbound calls not being offered
Resolved - This incident has been resolved.
Mar 24, 10:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:19 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 09:17 CET
Investigating - We are currently investigating mentions of intermittend inbound calls not being offered to agents.
Mar 24, 09:10 CET
Mar 23, 2026
WebRTC connections drops
Resolved - This incident has been resolved.
Mar 23, 16:50 CET
Monitoring - A fix is implemented. WebRTC connections are slowly restoring. We are monitoring the results and investigation of root cause is still ongoing.
Mar 23, 15:50 CET
Identified - The issue is identified and a fix is being implemented.
Mar 23, 15:43 CET
Update - We are investigating together with our data center provider to see where this incident is coming from.
Mar 23, 15:32 CET
Investigating - We are currently investigating reports about degraded telephony performance and issues with WebRTC connection.
Mar 23, 15:24 CET
Telephony platform outage (External cause)
Resolved - The incident has been resolved. The disruption was caused by a bug in the switching core at our data center provider. They have successfully implemented a fix and taken steps to mitigate the issues experienced on our end. All systems are now operating normally, and we are continuing to monitor the environment closely.

Once our data center provider supplies an RFO, we will publish a detailed report outlining the exact cause on their end.
Mar 23, 11:01 CET
Monitoring - Our data center provider has implemented a fix to resolve the recent incident. As part of the recovery process of this external issue, several system restarts were required to restore full operational status.

All services are now running normally, and we are continuing to monitor the environment closely.
Mar 23, 10:25 CET
Update - Our data center supplier has found the issue, they are working on a fix.
Mar 23, 10:10 CET
Identified - We have identified that the issue is caused by an incident at our data center supplier. We are in close contact with them to resolve this incident as soon as possible.
Mar 23, 10:03 CET
Investigating - We are currently investigating reports about degraded telephony performance, MyInsight being unavailable.

The issues are being investigated at our data center supplier.

Support is reachable via our outage line at +31851109400.
Mar 23, 09:57 CET
Mar 22, 2026

No incidents reported.

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