All Systems Operational

STEAM-CONNECT Operational
Datacenter Operational
Loading speed Operational
Platform availability Operational
RTM Operational
RTD Operational
Reporting Operational
Rostering Operational
Record management Operational
TELEPHONY STEAM-CONNECT Operational
Portal Operational
Voice Operational
WebRTC Operational
Queueing Operational
Datacenter Operational
TRAFFIC Operational
Chat Operational
Email inbound Operational
Inbound telephony Operational
Outbound telephony Operational
SOCIAL MEDIA Operational
Facebook Operational
Instagram Operational
Twitter Operational
WhatsApp Business Operational
Facebook Messenger Operational
AGENDA SYNC Operational
Exchange sync Operational
Google sync Operational
MS 365 sync Operational
SERVICES STEAM-CONNECT Operational
Address import Operational
API Operational
CDRA Operational
Iban Operational
PC NL Operational
Mail merges Operational
MDB Operational
PD Operational
SMS Operational
TTC Operational
RVB Operational
OpenAI Operational
Transcription Operational
VOICE Operational
KPN Operational
SmartDC Datacenter Operational
Nikhef Datacenter Operational
VodafoneZiggo Operational
Odido (T-Mobile) Operational
Proximus Operational
Telenet Operational
1&1 Versatel Operational
3U Telecom Operational
Others Operational
Sound of Data Operational
Sound of Data Service Numbers Operational
Intellinet Operational
Voiped Operational
CONNECTIVITY Operational
AMS-IX Operational
NL-IX Operational
IP Transit Operational
xDSL / Fiber (WBA) Operational
DCSpine Operational
FIXED VOICE SERVICES Operational
SIP trunking Operational
FAX services Operational
MOBILE SERVICES Operational
KPN Operational
Odido (T-Mobile) Operational
VodafoneZiggo Operational
SMS Operational
Data Operational
SERVICES Operational
My Insight portal Operational
Support desk Operational
HOSTING Operational
SyrinX PBX Operational
3CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Additional maintenance Aug 4, 2026 22:15 - Aug 5, 2026 00:00 CEST

To improve your experience of Steam-connect we will perform additional maintenance. We apologize for any inconvenience caused during this maintenance and thank you for your understanding.
Posted on Jul 01, 2026 - 09:39 CEST

Aug 2, 2026

No incidents reported today.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Degraded performance Telephony
Resolved - This incident has been resolved.
Jul 24, 13:22 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 12:22 CEST
Update - We are continuing to investigate this issue.
Jul 24, 12:08 CEST
Update - We are continuing to investigate this issue.
Jul 24, 11:50 CEST
Update - We are continuing to investigate this issue.
Jul 24, 11:35 CEST
Investigating - We are currently investigating reports about degraded telephony performance, this can include not being able to receive inbound or call outbound. My-insight is also unreachable.

Our support department is not reachable through the normal number. If you have questions for our support department, please call: +31851109400
Jul 24, 11:21 CEST
Steam-connect updates
Completed - The scheduled maintenance has been completed.
Jul 24, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:15 CEST
Scheduled - To improve your experience we are continuously working on Steam-connect. This means we update every Thursday starting from 22:15 to approximately 01:00. We apologize for any inconvenience and thank you for your understanding.
Jul 1, 09:39 CEST

Jul 23, 2026

Performance Degradation on Steam-connect
Resolved - This incident has been resolved.
Jul 23, 16:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 15:56 CEST
Update - We are continuing to investigate this issue.
Jul 23, 15:36 CEST
Update - We are continuing to investigate this issue.
Jul 23, 15:17 CEST
Investigating - A segment of our customers can experience performance degradation on our Steam-connect platform. This is resulting in slower response times across various functions and services within the application. Our engineering team is actively investigating the root cause and working diligently to resolve the issue to restore normal performance levels.
Jul 23, 14:59 CEST

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

Degraded performance Telephony
Resolved - This incident has been resolved.
Jul 20, 13:58 CEST
Monitoring - We have implemented a fix for the retrieval of SIP accounts and calls that are not being offered. We see traffic increasing and calls being offered again. We will continue to monitor the situation.
Jul 20, 12:51 CEST
Investigating - We are still getting signals of calls not being offered and errors related to SIP accounts. We are investigating these issues.
Jul 20, 12:29 CEST
Monitoring - A fix has been implemented, and we see traffic gradually coming back up. We will continue to monitor the systems.

My-insight is also back online.
Jul 20, 12:23 CEST
Identified - We see traffic restoring gradually.

My-insight is still not reachable, we are still investigating that part.
Jul 20, 12:14 CEST
Monitoring - A fix has been implemented, and we see traffic gradually coming back up. We will continue to monitor the systems.
Jul 20, 12:02 CEST
Identified - The issue has been identified, and our team is working hard on getting the databases up and running again.

Our support department is not reachable through the normal number. If you have questions for our support department, please call: +31851109400
Jul 20, 11:45 CEST
Update - We are continuing our investigation into the ongoing issues.

Our support department is not reachable through the normal number. If you have questions for our support department, please call: +31851109400
Jul 20, 11:42 CEST
Update - We are continuing to investigate the issue.

My-insight is not reachable at the moment

Our support department is not reachable through the normal number. If you have questions for our support department, please call: +31851109400
Jul 20, 11:20 CEST
Update - We are continuing to investigate the issue.

Our support department is not reachable through the normal number. If you have questions for our support department, please call: +31851109400
Jul 20, 11:09 CEST
Update - We are continuing to investigate the issue.

Our support department is not reachable through the normal number. If you have questions for our support department, please call: +31851109400
Jul 20, 10:55 CEST
Investigating - We are currently investigating reports about degraded telephony performance. This means that inbound and outbound calling is not functioning as expected.
Jul 20, 10:46 CEST

Jul 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage