Degraded performance Telephony

Incident Report for Steam-connect

Resolved

This incident has been resolved.
Posted Oct 23, 2025 - 12:18 CEST

Monitoring

A fix has been implemented and we are monitoring results. If the issue persists, please let all the agents log in again into Steam-connect.
Posted Oct 23, 2025 - 11:35 CEST

Update

We are continuing to investigate this issue.
Posted Oct 23, 2025 - 11:27 CEST

Update

We are continuing to investigate this issue.
Posted Oct 23, 2025 - 11:04 CEST

Investigating

We are currently investigating reports about issues with picking up with inbound calls or inbound calls that do not get pushed to the agent directly.
Posted Oct 23, 2025 - 10:48 CEST
This incident affected: TRAFFIC (Inbound telephony, Outbound telephony).